Free Shipping and No Taxes

SHIPPING AND HANDLING

Shipping Countries And Shipping Time

ZOEREA now offers international shipping from US, Hong Kong and China, we choose your closest warehouse. All order received are processed within 1.5-2.5 business days of payment verification.

The Time To Receive Your Items
There are 2 key factors which will affect the time you receive your items.
1) Order processing time
After receiving your order, we need some time to check the product and your order to ensure its quality. Different order processing times vary. The average processing time is 24 hours, however, it is related to the inventory status of the item.
2) Shipping method
After receiving your order, we will choose the method that works best for you. We usually choose the following delivery methods:
DHL, EMS, UPS, TNT, FEDEX and EUB

Please note that: 
Shipping time will also differ from the size or weight of the item and your location. What we have listed above is the time to reach the major countries and regions of the world; for others, they may need to be delivered longer.
If you are dropshipping from Zoerea, please bear in mind that customs clearance in your country may increase the delays and taxes of the recipient, so please consult your local customs office, talk to Zoerea and make sure you are up front about this with your end customers. Zoerea has several regular dropship business buyers, and you can start your own international sales business with our help.

Delivery methods 
We will ship the goods to you by courier. Delivery methods vary by country or region. We offer the following modes of transportation: DHL, EMS, UPS, TNT, FEDEX and EUB.
Because customs clearance delays delivery time, please choose the most convenient method. For example, UPS is the fastest in North America and Europe, while for Africa, DHL is fast and cheap. Please note:
a) EMS and Airmail are easy to clear, but more time is needed. EMS typically takes 2-5 business days to reach major countries in North America and Europe; Airmail will take 5 to 10 business days.
b) Sometimes airmail may take more than 15 days to reach certain countries. please wait patiently.
Due to regional restrictions, we occasionally change the courier of your choice, but if the courier changes it later, you will not be charged an additional fee.

Track your items with tracking numbers
When the order package is sent, we will email you a tracking number for order tracking.

How to pay import duty
Before placing an order, you must understand the import tariff rules for your country. As we all know, many countries do not impose import duties on private goods, samples and goods below a certain value.

Please note:
ZOEREA does not generate any tariffs.
ZOEREA does not add any sales tax or hidden fees to the order.
ZOEREA do our best to ensure the quality of your products.
ZOEREA has high quality products.

These factories are usually the original OEM producers of large and well-known children's wear brands. Their products are of very good quality. However, in order to further ensure the quality of the products you purchase from ZOEREA, we have established a strict quality control process for all products.

Every product you purchase from ZOEREA is quality controlled by our QC technicians prior to shipment, which is a double check of the factory QC inspection.

Visually inspect the appearance of all products and check the size, style and color of each product one by one to ensure that it is correct.

Check all packages to make sure they contain the correct order information.

Common Problems in The Process of Shipping 
a) Due to delays or failures of customs clearance in China, we will choose other methods, such as DHL to deliver your package.
b) Expedited service is not available for PO Boxes, U.S. territories, or military addresses. We will choose a suitable way to deliver your products and return price differences;
c) On occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as we can.
d) When the parcel arrives at the customs of the target country, they may need to contact you in certain circumstances to confirm the details of the goods. The expenses incurred by the customs clearance process shall be paid by ZOEREA;
e) The expense caused by the parcel rejection will be afforded by the consignee;
f) additional costs incurred by certain cases (for example, the address is not very clear or the recipient cannot be contacted) should be paid by the recipient; if the package is destroyed by the customs, the fee is also paid by the consignee;
Please carefully review your shipping information before placing your order.
g) We will resend the product or refund if the detainment is caused by the failure of customs clearance.

Ways To Solve Shipping Problems
Shipping problems are relatively rare. We check all orders to ensure that the delivery information for the courier is sufficient and provide the customer with tracking details so they know when to ship.
For problems that occur in the process of shipping, ZOEREA will provide comprehensive assistance, including:
a) In the event that these packages are clearly damaged during transport or damaged by packaging or cargo, the customer may refuse to receive the goods and clearly indicate the problem to the courier. The customer must then contact ZOEREA and we will resolve the matter by courier. Once the problem is confirmed, we will follow up the insurance claim by courier and send the replacement order to the customer as soon as possible. This situation is actually very rare.
b) If the parcel is lost or misrouted due to accident or courier's fault, we will claim the insurance claim from the courier as soon as possible and replace the goods for the customer as soon as possible.
c) The case where the parcel is sent to the wrong address: In this case, ZOEREA will work with the courier to solve the problem and deliver the new goods to the customer as soon as possible.
Please also refer to the express public terms and conditions for shipping. After you sign the goods, their terms will include the time limit for the claim and the complaint about the damage.

Conclusion
All products from ZOEREA have a 90 day warranty, starting with the initial recipient's receipt of the goods, regardless of whether the initial recipient is the end user or the dealer. If you have any problems with use or are not satisfied with our products, please do not hesitate to contact us, we will solve the issues with sincerity.

Size Chart

Zoerea Kids and Baby Size Chart

Baby 0-24 Months

 

US Size Age Weight
(in lbs.)
Length
(in inches)
P Preemie Up to 5 Up to 17
NB Newborn 5-8 Up to 20
3M 0-3 Months 8-12.5 20-23.5
6M 3-6 Months 13-16.5 24-25.5
9M 6-9 Months 17-20.5 26-27.5
12M 9-12 Months 21-23.5 28-30.5
18M 12-18 Months 24-26.5 31-32.5
24M 18-24 Months 27-30 33-34.5

 


Little Girls 2-6x

 

US Numeric US Alpa Size Age Weight
(in lbs.)
Length
(in inches)
2T 2T 2 Years 24-29 33-35
3T 3T 3 Years 29-33 35-38
4T 4T 4 Years 33-37.5 39-41
4 S(4) 3-4 Years 37.5-42 42-44
5 M(5) 4-5 Years 42-46 45-47
6 L(6) 5-6 Years 46-53 48-49
6x XL(6x) 6-7 Years 53-58 50-52

 


Little Boys 2-7

 

US Numeric US Alpa Size Age Weight
(in lbs.)
Length
(in inches)
2T 2T 2 Years 24-29 33-35
3T 3T 3 Years 29-33 35-38
4T 4T 4 Years 33-37.5 39-41
4 S(4) 3-4 Years 37.5-42 42-44
5 M(5) 4-5 Years 42-46 45-47
6 L(6) 5-6 Years 46-53 48-49
7 XL(7) 6-7 Years 53-58 50-52

 


Big Girls 7-16

 

US Numeric US Alpa Size Age Height
(in inches)
Bust
(in inches)
Waist
(in inches)
Hips
(in inches)
7 S(7-8) 6-7 Years 51-52 26-27 22.5 28
8 S(7-8) 7-8 Years 53-54 27-28.5 23.5 29
10 M(10-12) 8-9 Years 55-56 28.5-29.5 24.5 30
12 M(10-12) 10-11 Years 57-59 30-31 25.5 31-32
14 L(14) 11-12 Years 60-62 31-32 26.5 33-34
16 XL(16) 12-13 Years 63-64 33-34 27.5 35-36

 


Big Boys 8-20

 

US Numeric US Alpa Size Age Height
(in inches)
Bust
(in inches)
Waist
(in inches)
Hips
(in inches)
8 S(8) 7-8 Years 50-53 27-28 23-24 28
10 M(10-12) 8-9 Years 54-57 28.5-30 24-25 29
12 M(10-12) 10-11 Years 58-60 30-31 25.5-26.5 30
14 L(14-16) 11-12 Years 61-63 31-32 26.5-28 31-32
16 L(14-16) 12-13 Years 64-65 33-34 28-29 33-34
18 XL(18-20) 13-14 Years 65-66 34-35 29-30 34-35
20 XL(18-20) 14+ Years 66-67 35-36 30-31 35-36